Return Policy
Below is the low down on how we work.
Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms.
1. Transaction Currency and Pricing
All prices quoted are in Australian Dollars (AUD) and are inclusive of any applicable Goods and Services Tax (GST).
2. Shipping and Delivery
Free Local Delivery to postcodes 4703, 4700, 4701
Within Australia
Australian delivery is available to all areas via Australia Post. Cuppa Cabana post all orders on Monday and in most cases, your delivery will arrive within 5 days of the postage date.
Please contact us for details of any delivery not received within seven days of order confirmation.
3. Customer Service
Cuppa Cabana is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. We pack all orders on Monday; in the event that an ordered item is not available or we are unable to fulfill order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
4. Returns and Refund Policy
We want you to be satisfied with your purchase from the Site so we have a 14 day return policy. If you are unsatisfied with any purchase you have made from the Site for any reason, please contact us via our Say Hello page for a replacement or credit note of the purchase price within 14 days of shipment. Please tell us your name, date of purchase the order number, which items, how many you are returning, and the reason for the return.
Please return the goods to us within 14 days of the ship date to:
Cuppa Cabana, Po Box 43, Yeppoon, Qld, 4703
Please note:
· Merchandise items must be returned in original new condition including all original packaging.
· Original shipping charges are nonrefundable.
· All return shipping charges must be prepaid.
· Items purchased online can be exchanged with Cuppa Cabana.
If the goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do, you can choose between a refund, exchange or credit.
Please review the following basic terms that govern your use of and purchase of products from our Site. Please note that your use of our Site constitutes your agreement to follow and be bound by these terms.
1. Transaction Currency and Pricing
All prices quoted are in Australian Dollars (AUD) and are inclusive of any applicable Goods and Services Tax (GST).
2. Shipping and Delivery
Free Local Delivery to postcodes 4703, 4700, 4701
Within Australia
Australian delivery is available to all areas via Australia Post. Cuppa Cabana post all orders on Monday and in most cases, your delivery will arrive within 5 days of the postage date.
Please contact us for details of any delivery not received within seven days of order confirmation.
3. Customer Service
Cuppa Cabana is committed to providing exceptional customer service and quality products. We endeavour to make sure that all products listed on our website are currently in stock and pricing is true and correct. We pack all orders on Monday; in the event that an ordered item is not available or we are unable to fulfill order we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
4. Returns and Refund Policy
We want you to be satisfied with your purchase from the Site so we have a 14 day return policy. If you are unsatisfied with any purchase you have made from the Site for any reason, please contact us via our Say Hello page for a replacement or credit note of the purchase price within 14 days of shipment. Please tell us your name, date of purchase the order number, which items, how many you are returning, and the reason for the return.
Please return the goods to us within 14 days of the ship date to:
Cuppa Cabana, Po Box 43, Yeppoon, Qld, 4703
Please note:
· Merchandise items must be returned in original new condition including all original packaging.
· Original shipping charges are nonrefundable.
· All return shipping charges must be prepaid.
· Items purchased online can be exchanged with Cuppa Cabana.
If the goods are faulty, have been wrongly described, are different to the product purchased on the website or doesn't do what it is supposed to do, you can choose between a refund, exchange or credit.